Scott Olsen’s background in operations management within complex manufacturing and healthcare organizations aligns well with Vertex’s cultural transformation towards operational excellence. Furthermore, his deep experience with continuous improvement efforts and lean six sigma methodologies will be an incredible asset to our entire organization as he leads the ongoing adoption of continuous improvement into our culture.

In his most recent role as COO for Banner Boswell Medical Center, Scott expanded service lines and reduced operational costs while enhancing engagement within his teams by more than 20% in two years. His keen understanding of data and analytics, along with this demonstrated success in leading teams and overseeing complex business processes, make Scott an exemplary selection for this role.

Scott holds a bachelor’s degree in business management – supply chain from Brigham Young University – Idaho and a master’s degree in healthcare innovation from Arizona State University, in which his capstone centered on customer engagement and consumer-based solutions, a theme that has been present throughout his career. His focus on delivering exceptional service, innovating at all levels and valuing people will benefit our shared efforts in changing lives through education.